Integrated Solutions

A single software solution is typically used by large corporate business, and by its nature is costly and complicated to set-up. Alternatively the joining up of multiple software applications is more commonly implemented across small and medium sized business, as it tends to be more cost effective and enables them to use ‘best of breed’ software throughout their business.

Why have an Integrated Software Solution?

  • To create a 360 degree view of each customer enabling people and business to respond to customers more quickly and with greater diligence
  • To create maximum efficiency by ensuring people and departments can work together and share all information common the business, its customers and suppliers
  • To streamline the way people work, simplifying the ‘flow’ of business processes and procedures and removing the duplication effort of re-keying information into different software
  • To make faster and better informed decisions by analysing and reporting using a unified set of information

Integrating software is now an affordable reality for most small and medium sized business. We’ve seen a considerable shift in the attitudes of software vendors / manufacturers towards making their software more integration friendly. Many have developed integration modules already, removing the cost burden from the customer, and this trend will continue rapidly. Sage, for example, have been working towards creating complete Suites, developing the necessary integration between their software to deliver fully Integrated Solutions for small and medium sized business.

What are the benefits of an Integrated Software Solution?

Greater profitability through:

  • Improved productivity –access to more information helps people to get on with their job and reduces the time taken to communicate between departments
  • Improved customer care –a 360 degree view of a customer gives business the required knowledge to manage queries quickly and accurately resulting in happier customers
  • Improved business efficiency and accuracy – an Integrated Solution streamlines business processes and procedures between departments resulting in tasks being completed more quickly and with reduced error
  • Improved business dynamics – access to unified company information allows people to monitor the performance of the business in the context of ‘everything’. This in turn enables people to better direct the business, with greater precision, quickly
  • Better business management – Company Principals can better understand the company through greater visibility of the business characteristics, enabling them to instigate improvements and monitor its progress

How to create an Integrated Software Solution:

  • Review the tabs in this section to get a feel of the options available for creating an integrated business software solution with a specific CRM package
  • Talk to us about your business and your business aspirations. We aim to bring clarity to your business needs, and work with you to create the right strategy and go-live plan to realising an Integrated Software Solution that is right for your business