Support & Care

Our Technical Support Service Level Agreements (SLAs):

• Choice of managed SLAs that suit your business
• Fully manned support desk for technical assistance and systems advice
• Unlimited telephone, online, and remote access support provided
• Access to our technicians that know you and your system
• Administrator support helpline service to assist you in managing and tweaking your CRM system
• Annual system health check review included upon request

Optional SLA Enhancements:

• Onsite support available
• Out-of-hours support service extensions
• Block-buy support vouchers at preferential rates
• Tailored data Import and administrator tasks bureau service
• Bespoke support services / requirements can be added to your SLA
• Remote monitoring of CRM system for preventative maintenance
• Offsite data backup with optional full disaster recovery, using our hosting environment

Proactive Account Management – Avrion Client Care Standard:

A Dedicated CRM expert, your Avrion account manager will provide lifetime advice and support:

• Hands-on support - CRM coaching for user, administrator and management, in the areas of supporting business change
• Systems business management plans for helping to drive through your short, medium and longer term CRM strategies
• Best business practice advice around developing and using your CRM system, including scoping of future system phases
• Access to our technicians for onsite system appraisals and advice
• Enrolment to Avrion Stay-ahead, keeping you up to date with CRM technology and what’s new. Delivered by bulletins, and one-to-one presentations providing advice and opinion specific to your own business and CRM system
• Special and preferential customer offers for software, upgrades, services, and partner promotions
• Business rewards scheme for referring us to other companies, including our own customer-to-customer referral scheme promoting your business

More information on CRM Support – please contact us