 
Our internal client care system puts you first. avrion client care (acc) assists you from initial pre-sales discussions and advice; throughout project management, solution roll-out and ongoing system evolution.
avrion client care ensures visibility between you and every team-member of our company, giving you total peace of mind as everyone knows who is responsible for what and when each stage has to be completed.
avrion CRM business solutions
We know that every project has a different scope, function and technical requirement and not everybody needs a full scale project delivery. Being client focused, our avrion client care process aligns our services to the complexity of your business need; whether it is a simpler project or comprehensive implementation. For every project robust processes are used to ensure that we identify the right solution and, on approval, implement it smoothly.
The example below shows a top-level workflow of how avrion client care delivers a typical CRM solution, requiring new technology to deliver the business objectives.
| Project stage |
Service provision(s) |
Summary of deliverables |
| Pre-Sales |
Pre-sales
Solution Scope
System Selection |
On-Site Discussion:
- Needs analysis & fact finding
- Business best practice
- Software demonstration
Solution Concept Proposal
- Detailed Software Presentation
- Proposal (scope, needs justification and deliverables with expected project plan)
Agreement to Solution Scope
- Customer sign-off & approval
|
| System Design |
Audit & Solution Management |
Implementation Plan Document:
- Business requirements
- Solution scope
- Allocation of avrion / customer resources
- Project plan
- Project dependencies (technical requirements)
Implementation Plan approved
Data Migration Audit:
- Data sources
- Data cleansing & migration procedures
- Data Migration Audit approved |
Design & Prototype Build
Add-Ons / Packaged Plugins
|
Analytical Study & System Configuration:
- Workflow structure
- Detailed system functions
- Packaged Plug-ins /add-ons
Prototype system built
Packaged plug-ins configured
Test data imported & system resilience tested |
| Prototype Presentation & Approval |
System Prototype presented to client
User Benefits Presentation
Prototype approved by client ready for Implementation |
| System Implementation |
Implementation Management |
Implementation Plan Document updated:
- User training plan defined
- Technical requirements confirmed
- Training Manuals designed |
| Data Preparation |
Data received from customer
- Record merging, de-duplication & cleansing
- Migration of data
- Data success test & evaluation |
| Installation |
System installed / all user machines configured.
System tested / configuration checked
Site Installation procedures documented and delivered
Technical Hand-Over to customer. |
| User Training |
System & Process Training delivered
Training evaluation / certification |
| Skills Transfer |
Advanced level training for Power Users
Administrator training for System Administrators
Technical training
Training evaluation / certification |
| Evolution and Support |
Support Service Level Option |
Technical & Administrator Support Package |
| System Best Practice (Account Management) |
System Reviews agreed and planned as part of on-going account management |
| Training Programme |
On-going Training Programme planned:
- Follow-up user training
- Ongoing new starter and refresher training |
For more information see:
Services Overview
System design
Overview
Audit & Solution Management
Design & Prototype Build
Development and Customisation
avrion Add-ons / Packaged Plug-ins
Prototype Presentation
Implementation
Overview
Implementation Management
Data Preparation & Cleansing
Installation
User Training
Skills Transfer
Resources
System evolution and support services
Overview
Support Service Level Options
System Health Checks
System Business Best Practice
Training Programmes
|
