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AI is not something reserved for tech giants or futuristic labs. It’s here, now – and it’s quietly transforming how businesses operate, serve customers, and grow. Over the past few weeks, we’ve explored real-world examples

Salespeople are great at building relationships, spotting opportunities, and closing deals. But when it comes to chasing project updates? That’s where things can get messy. One tech services company found that their sales team was

The terms automation and AI are often used interchangeably. But while they can work beautifully together, they are not the same and understanding the difference is key to unlocking their full potential. What Is Automation?

In today’s business world, speed isn’t a luxury – it’s an expectation. Customers want answers now. Suppliers want updates now. And your inbox? It’s overflowing. One national services company was facing this exact challenge. Their

Imagine running a national waste management company with thousands of jobs booked every week. Skips delivered, rubble collected, invoices flying in, and legal waste transfer notes (WTNs) piling up. Now imagine having to manually process

Winning a customer is hard work. Keeping them? Even harder. In a competitive industry like packaging distribution, where margins are tight and loyalty is fragile, one company realised they were flying blind. Their sales team