Support and Evolve the Solution
We can start you off with a new solution or take over an existing one, perhaps where a current CRM Partner is not giving you the guidance and support you need. As a hands-on partner, we learn what your goals and challenges are, and find solutions that work for you.
Then we suggest ways to evolve your solution with your growing business needs by delivering a comprehensive system care program, designed to fully support our solutions and the users who operate them.
- Technical support via telephone, remote access and email on an unlimited basis.
- Administrator Helpline for advice and general assistance. Includes provision of minor system enhancements and other tasks that may be required.
- Ongoing maintenance checks and system reviews to ensure the health of the solution.
As part of our support program, we provide proactive account management services, helping our customers to evolve their solutions in a planned and strategic way.
- Joint review sessions to assess ways to improve and evolve the system, adding greater value.
- Sharing of ideas involving additional technologies, finding ways to drive our customers’ businesses forward.
- Management of future phases involved with system evolution and enhancement.
As your partner, we are always looking to go the next step – beyond the day to day. We help create efficient, dynamic businesses that are one step ahead.