Support and Evolve the Solution
We deliver a comprehensive system care program, designed to fully support our solutions and the users who operate them.
- Telephone, remote access and email support on an unlimited basis.
- Administrator Helpline for advice and general assistance. Includes provision of minor system enhancements and other tasks that may be required.
- Ongoing maintenance checks and system reviews to ensure the health of the solution.
As part of our support program, we provide proactive account management services helping our customers to evolve their solutions in a planned and strategic way.
- Joint review sessions to assess ways to improve the system, adding greater value.
- Management of future phases involved with system evolution and enhancement.
- Sharing of ideas involving other and emerging technologies, finding ways to drive our customers’ businesses forward.