eCRM and eBusiness
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Leverage the Internet. Enhance Sales, Marketing & Customer Service.
Time differences and geographic boundaries no longer limit your ability to succeed. Attract more prospects, satisfy more customers and boost customer service by leveraging the power of the Internet.
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- Online Forms: Gather valuable prospect information from your website with wizard-driven tools. Gather contact data and other fields and have the information imported into Maximizer CRM 10.
- Lead Assignment: Assign leads quickly and send automatic email alerts to notify the appropriate sales person or partner.
- Online Access: Save time by letting your customers and partners update their own user profiles online through the Customer and Partner Portal, which then updates your database in real-time.
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- Online Store: Broaden your sales channel with a self-hosted online store, complete with online catalogue and secure credit card transaction processing. Provide product information, tax and shipping calculations in multiple languages and currencies for your diverse customer base.
- Track Online: Offer customers the ability to track their orders online through the Customer Portal.
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- On Demand Web Access: Give salespeople on demand access to all the information they need to close deals faster through the web or through wireless online handheld devices, including Treo™, BlackBerry®, and Pocket PC.
- Online Partner Management: Keep your partners up-to-date through the web-based Partner Portal. Send leads in real-time, let them create customer service cases, and update leads and opportunities.
- Online Self Service: Empower customers and partners to resolve their own issues with online access to your searchable Knowledge Base.
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