Customer Success

Dayta Designs

Avrion and Dayta Designs

Solution: A collaborative partnership delivering successful integrations between Sage CRM and Sage

About Dayta Designs

Dayta Designs is a well established Sage Business Partner, specialising in Sage 200 and Sage for Education, providing a complete service from consultancy and implementation through to training and ongoing support. As an accredited Sage developer, Dayta Designs also provides a range of software enhancements and bespoke services for a diverse customer base consisting of many types of Commercial companies, Academies and Multi Academy Trusts.

The Opportunity

Dayta Designs has a large, diverse range of Sage 200 users who have remained customers for many years. A number of these customers also use Sage CRM and needed additional assistance to get more value from their CRM. Sage CRM, whilst part of the Sage 200 suite, requires a different skillset to the rest of the business software.

So, after carefully considering other Sage Business Partners, who would not only offer CRM expertise but also match Dayta’s vision of providing the best business solution to their customers, Dayta Designs partnered with Avrion.

Working Together

The partnership has proved to be fruitful, as projects range from taking over the basic CRM support through to more advanced customisations, reconfiguration and development work.

Typically, Avrion arranges a meeting with the customer to understand their business objectives for CRM. This is then followed up with a technical audit to ensure the Avrion team and the Dayta customer are in agreement. Avrion then provides the customer with recommendations and, once agreed, the work is completed and any further CRM support managed by Avrion.

The Results

Dayta Designs and Avrion have worked together for several years on many projects, both large and small, with great success. They understand each other’s area of expertise and are able to offer their mutual clients a superior customer experience. Since both organisations hold customer satisfaction as their main priority, this has enabled them to stay aligned throughout with similar goals and ambitions.

We knew we were in safe hands working with Dayta, the Sage 200 Partner of the Year at the FY20 Sage Partner Awards. Our collaborative projects have been extremely successful, with very happy customers.” says Jonathan Wilkins, Managing Director, Avrion

Integrating Financial Software with Sage CRM

Does your business use Sage financial software? Are you considering integrating your financial software with Sage CRM system (or other CRM solutions, such as Maximizer CRM or Dynamics 365)? Perhaps you already have a CRM system in place and want to integrate it with your financial system? Either way, speak to Avrion about making it work for you:

Dayta Designs
The Sage Group plc, commonly known as Sage, is the UK's second largest technology company, the largest supplier to small businesses and has 6.1 million customers worldwide. Sage solutions manage accounting, HR, payroll, payments, assets, construction, real estate, and enterprise systems. As such, Sage Business Partners specialise in particular product areas in order to provide the best solutions to customers.
"Avrion’s skills and experience with CRM perfectly complement our own Sage 200 expertise, giving customers the confidence that all aspects of their Sage business system can be looked after by the right specialists.”
Claire Henriques
Customer Account Manager, Dayta Designs

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