What industries do our customers work in?
We provide solutions for all industries. We tend not to specialise in particular sectors. In fact, what’s more common in our business is the type of customers we work with. Our typical customers are those who are forward-thinking and want to leverage technology at a level for their business to improve what they want to do. For many of our customers, their biggest strive is to find ways to win in what they do. There’s therefore more commonality in the type of customers we work with, rather the industries that we specialise in.
That said, we have customers from manufacturing to trade events, communications to catering with a lot more in between:
- Accountancy Practices
- Animal Feed
- Building & Construction
- Environmental Services
- Estate Agency & Property
- Information Technology
- Investment Companies
- Media & Publishing
- Mortgage Advisors
- Travel & Tourism
Take the Manufacturing sector as an example. We have a handful of customers who all produce Horse Feed, very successfully, around the country. Within this niche sector, Avrion has examples at each stage of a CRM journey:
Level 1 – basic configuration: Companies using the CRM system as a simple database. Keeping details of all their customers and contacts, making sure up-to-date information is stored there, and GDPR regulations are being upheld.
Level 2 – more complex configuration: Where companies take CRM to the next level. For example, Dengie enhanced their use of CRM by setting triggers for certain events in the customer journey, to streamline and automate their business processes.
Level 3 – customised: Taking CRM software and tailoring it to the company’s unique needs. One customer has, with Avrion’s help, built bespoke activity windows, reports and processes, as well as created custom integration with a mapping tool. Furthermore, their highly customised customer service area has automated email triggers that alert customers, colleagues and suppliers to key events in the sales cycle, creating a seamless process whilst removing failures in the cycle.
Avrion – the technology professionals for all industries.