Long Blog Posts

Four Principles of Customer Service – Principal 3 : Community – CRM Success

We asked Gerry Brown to tell us a little about his Four Principles of Customer Service (CX  [Customer Experience]).  Culture, Commitment, Community and Communication. In this Blog we explore the second principle: Commitment.
There is always room for new ideas, and building a better foundation usually happens when we are open to new ideas and thoughts shared. We hope you enjoy the Four Principles journey with Gerry. 

Let’s look closer at  Community, the third principle in our customer experience journey.

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Four Principles of Customer Service – Principal 2 : Commitment – CRM Success

We asked Gerry Brown to tell us a little about his Four Principles of Customer Service (CX  [Customer Experience]).  Culture, Commitment, Community and Communication. In this Blog we explore the second principle: Commitment.
There is always room for new ideas, and building a better foundation usually happens when we are open to new ideas and thoughts shared. We hope you enjoy the Four Principles journey with Gerry. 

read more >>

Four Principles of Customer Service – Principal 1 : Culture – CRM Success

We asked Gerry Brown to tell us a little about his Four Principles of Customer Service (CX [Customer Experience]).  Culture, Commitment, Community and Communication. There is always room for new ideas, and building a better foundation usually happens when we are open to new ideas and thoughts shared. We hope you enjoy the Four Principles journey with Gerry.  In this Blog we explore the first principle: Culture.

read more >>
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