When communication becomes the biggest bottleneck. A Group Travel coordinator receives 84 emails before lunchtime. A group leader wants the latest itinerary. A hotel needs the final rooming list. A parent asks about dietary requirements.
In the Group Travel sector, time is money, and inefficiency is costly. Whether you’re coordinating a school trip, a corporate retreat, or a multi-country tour, the sheer volume of moving parts can be overwhelming. From
The question every leader should ask this year: If you could give your team one thing this year, what would it be? Time? Clarity? Access? Opportunity? I’ve been asking this question a lot recently while
Visualise this. A customer emails asking for five invoices, a statement, and an update on their account. Someone in customer service stops what they’re doing, pings accounts for help, hunts for documents, downloads PDFs, attaches
Why I chose an apprenticeship I chose to do a multi-channel marketing apprenticeship because it meant learning real marketing skills while earning. I find it easier to learn and figure things out by myself than
After 15 years of managing apprenticeships for others, I finally became an apprentice myself – and it has been one of the most energising, challenging, and inspiring professional experiences of my career. Ten months into
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