In the construction supply industry, every second counts. Whether it’s delivering aggregates to a site before the concrete sets or ensuring waste is collected on time to keep a project moving, the pressure is relentless. But behind the scenes, many suppliers are battling a hidden enemy: disconnected systems.
For one of the UK’s leading suppliers to the construction industry, this was a daily struggle. Their operations were powered by a patchwork of legacy systems: one for transport, another for finance, a separate CRM, and yet another for customer service. Each system worked in isolation, and none of them spoke the same language.
The result? A constant stream of manual workarounds, duplicated data, errors and frustrated teams.
The Real Cost of Disconnected Systems
When systems don’t integrate, people become the glue. Employees spend hours re-entering data, chasing down documents, and trying to piece together a complete picture of what’s happening. Mistakes creep in, jobs get delayed and customers get really frustrated.
And the bigger the business grows, the more the misery multiplies.
This supplier found themselves at a tipping point. They were growing fast, but their systems couldn’t keep up. Every new service line or customer requirement meant another workaround. Innovation was impossible, morale was low, and the risk of errors was rising exponentially.
The Turning Point: A Unified Operating System
That’s when they partnered with Avrion to build a bespoke operating system – designed specifically for their systems and the general complexities of construction logistics and supply.
This wasn’t just a software upgrade. It was a complete transformation.
The new platform brings together transport, finance, CRM, customer service, and reporting into a single, integrated system. It replaces legacy tools with a centralised solution tailored to their workflows.
The result? One login. One source of accurate data. One system that works the way their business works.
What Changed?
- Transport teams can allocate jobs, track vehicles, and manage subcontractors in real time.
- Finance has instant access to validated job data, ready for invoicing – no chasing required.
- Customer service can see every quote, job, and document in one place.
- Customers can self-serve through a simple branded portal, booking jobs, paying invoices, and downloading documents.
- Leadership team have real-time dashboards to monitor performance and make data-driven decisions.
No more silos. No more guesswork. Just clarity, control, and confidence.
Why It Matters
In construction, particularly, delays cost money. Miscommunication impacts trust. And inefficiency inhibits growth.
A unified system doesn’t just make life easier for your individual teams; it transforms your entire business. It means faster turnaround times, fewer errors, happier customers and a foundation that’s built to scale.
If your teams are still stitching together spreadsheets and switching between systems to get the job done, it’s time to rethink your foundations.
Get in touch. Let’s talk about how a bespoke, integrated platform can help you eliminate silos and build a smarter, more scalable business – on your terms.
