Dynamics 365
Designed around how your business actually works
Take control of sales, service and customer data with Microsoft Dynamics 365. Implemented, optimised and supported by Avrion.
Dynamics 365 is one of the most powerful business platforms on the market. But power alone does not deliver results. Without the right structure, configuration and strategy, it quickly becomes complex, underused and difficult to scale.
Avrion helps organisations design, implement and evolve Dynamics 365 around real business processes. Not generic templates. Not one-size-fits-all setups. Systems that support how teams actually sell, serve and operate.
Digital Transformation
on your Terms.
Schedule a structured discovery conversation that will help define priorities and reduce risk.
What Dynamics 365 really gives you
At its core, Dynamics 365 is a connected platform that brings together sales, customer service, operations and customer data into a single, intelligent system.
Used properly, it allows you to:
- Gain full visibility across the customer lifecycle
- Align sales, service and operational teams
- Make better decisions using real-time insight
- Automate manual processes without losing control
- Scale without constantly rebuilding systems
Used badly, it becomes just another CRM that teams avoid.
The difference is not the software. It is how it is implemented.
The Avrion approach to Dynamics 365
We do not start with features. We start with understanding how your business works.
Before any configuration takes place, we focus on:
- Your commercial and operational objectives
- Existing systems, data and constraints
- How teams actually work day to day
- Where complexity exists and where it does not need to
Only then do we design a Dynamics 365 setup that fits your organisation, today and as it grows.
Our role is to remove friction, reduce risk and ensure the platform delivers long-term value.
Dynamics 365 modules we support
Dynamics 365 is modular by design. Avrion helps you implement the modules you need, in the right order, without over-engineering.
Dynamics 365 Sales
Create a sales system that supports revenue growth, forecasting accuracy and pipeline visibility. From lead management to opportunity tracking and reporting, we configure Sales to reflect your sales process, not force your team to adapt to the system.
Dynamics 365 Customer Service
Deliver consistent, high-quality customer experiences without increasing complexity or h eadcount. We design service workflows, case management and automation around your service teams, helping you resolve issues faster and improve customer satisfaction.
Dynamics 365 Customer Insights
Turn disconnected data into a unified view of your customers. Customer Insights helps you understand behaviour, predict outcomes and personalise engagement. Avrion ensures insights are actionable, not overwhelming.
Built for growth
Digital transformation is most powerful when aligned with growth ambitions
Avrion supports organisations that want to:
- Strengthen sales and commercial control
- Improve financial visibility
- Reduce operational overhead
- Increase automation
- Prepare infrastructure for scaling
Creating a connected digital foundation that evolves with the business.
We can support:
- Subscription models
- Client engagement platforms
- Partner ecosystems
- Service differentiation
- Operational transparency
Avrion is developing a dedicated platform to showcase the various types of portals and their benefits, bringing structured portal development into a scalable product environment.
This will provide organisations with faster deployment, deeper integration and the ability to extend long-term.
Already using Dynamics 365?
Many organisations are not getting full value from their existing setup.
Our Business Health Check identifies:
- Configuration issues
- Adoption challenges
- Data and reporting gaps
- Opportunities to simplify and improve performance
It is a practical, low-risk way to understand what is working and what is not.
Planning a new implementation or major change?
If you are evaluating Dynamics 365, migrating from another system, or planning to scale, a structured discovery conversation is the right place to start.
We help you:
- Clarify requirements
- Avoid common pitfalls
- Make informed licensing and architecture decisions
What do our customers say?
“Maximizer CRM has been an invaluable tool. It enables us to be very efficient, keep on top of client projects and opportunities, and deliver the service we want to for our customers.”
Graham Cording – Smart Presentations“We found Avrion very professional, yet friendly and fun to do business with. They really gained our trust.”
Chris Howard – BearingNet“We would highly recommend Avrion for both CRM and tech support applications. We recently upgraded our tech support function for both internal and external support requests. This has improved our response times, planning, service level agreements and overview of the department. Avrion is always ready to suggest improvements and evolution for our business. A big thanks to Dave, Nick and Sam at Avrion for their work on this project.”
James Blair – SPM Instrument UK“After a feasibility study designed to ascertain which CRM to integrate into our business, I found that Avrion put together the best end scenario and product, Maximizer, to take our business forward. The team at Avrion showed their diligence and knowledge, which was a clear deciding factor in instigating our partnership. We look forward to strengthening our relationship going forward, as CRM evolution never stops! We can now see in real time how all of our opportunities are progressing. We also have automated reports in our Dashboard module showing the business sales performance and pipeline, which allows us to focus on each individual opportunity without any being left unnurtured. Avrion has now linked our Maximizer with Mailchimp to allow for focused marketing campaigns based on the data we add to the Address Book. We now have a clear sales process that can be tracked with clear ‘what’s next’ actions to implement.”
Craig Sansom – Prestige“We found the team at Avrion really understood our needs. It felt like they’d seen it all before, and that gave us confidence from day one. With Maximizer CRM, what it really does is allow us to track that from start to result stage… it’s helped change the mentality of our business.”
Chris Harrison – Heidelberg Materials Contracting“With our workload and team outgrowing our old method of workflow management, we needed a solution. Having worked with Avrion in the past, we asked them to take a look. Dave, Nick and Sam took the time to go through our process with us. It was decided that a ticketing system was required - the guys set up what we required and assisted us whilst we inputted our data and got it going. I think the level of customer service we have received from Avrion is 5 stars.”
Mike Bevan – SPM Instrument UK“We were looking for best service provider for our CRM system and we came across with Avrion in 2016 and since then we have never turned back in terms of CRM system. This was our best step to move with Avrion as they understood our requirement quickly with excellent solutions and also within our budget. Working with Avrion is wonderful experience; we never need to approach them for any issues as they are always one step ahead by taking regular follow-ups. They are quick and punctual in terms of completing project. We have undertaken many projects so far and are more than happy to say that their solution is up to the mark. Avrion's people are the greatest asset of the company. I really recommend Avrion not only CRM system but for many other IT solutions as well.”
Satish Ghaghada – CWC“Connolly's Red Mills have been working with Avrion since 2017 with our Maximizer implementation and have found them to be a great company to deal with, projects completed in a timely manner to a high standard.”
David Dewberry – Connolly’s Red Mills“At our internal review in 2019 we, as a company, asked if we were doing ourselves justice using Maximizer as our CRM solution or was there something better? We concluded that the price point for the system gives us a budget to develop our own specific customisations that are more beneficial for productivity and efficiency as well. After almost a year of trying unsuccessfully to engage with our existing partner, trying to get them to talk about upgrading and personalising the system, we decided to switch over to Avrion. Avrion had been in conversation with us and once we engaged with them, they immediately gave us something unique. They allowed us to effectively have an off-the-shelf CRM system that we could customise – at affordable rates. Rates that are competitive for SMEs. Once we formed a partnership with Avrion, for the first time in seventeen years we were working with a really engaged partner, which is something unique. Avrion enabled the changes to revolutionise our workflow through small steps that added huge impact. Not many people do that.”
Cole Fellows – The Insurance Network“Avrion has, from the start, been very honest and clear about what we can achieve without spending vast sums of money on an entirely new system. We created an automation wish list for Avrion, who were brilliant at listening and communicating as they tailored the project specifically to the scope. Avrion built the system according to our needs and fine-tuned it as required once we began to use it. They have been very supportive throughout and helped us navigate through the entire process. We now have a system that can evolve as the development does, to improve and continually improve account visibility for our homeowners and improve cash flow by utilising the automation that we required.”
Carly Cullen – Priors Hall Park Management