Imagine being a loyal customer, spending thousands every month with your supplier – and still having to call or email to get a copy of your invoice.
Or logging into three different portals just to track your orders.
This was the reality for many customers of one of the UK’s leading construction suppliers. Their systems were fragmented, their portals inconsistent, and their customer experience – frankly -frustrating.
Today’s customers rightly, expect more. They want instant access to their information, and they want to book services online. They also want to pay invoices with a click with everything in one place.
But for many construction suppliers, the customer experience is stuck in the past.
The Pain of Poor Visibility
Customers couldn’t see all their documents in one place. They couldn’t book jobs online. They couldn’t accept quotes digitally or make payments without jumping through hoops.
Every interaction required manual intervention. And every delay chipped away at trust.
The Solution: A Unified Self-Serve Portal
Avrion helped the supplier build a branded, simple, intuitive customer portal that brought everything together.
Customers can now:
- View and download invoices, tickets, statements, and quotes
- Accept quotes and book jobs directly from the portal
- Make payments securely via integrated gateways
- Raise invoice queries and track resolutions
- Run their own reports and access a knowledge base
It was a revolutionary.
The Impact
Support tickets dropped. Payment speed increased. Customer satisfaction soared. And the supplier finally had a digital experience that matched the quality of their service.
In today’s market, self-service isn’t a luxury, it’s an expectation. And delivering it well is the key to trust and loyalty.
Your customers want to book jobs, pay invoices, and download documents – without calling you. That’s the Power of Portals. Get in touch to explore Digital Transformation – on your terms.
