We keep hearing the phrase “Digital Transformation” but what does it actually mean? Wikipedia puts it quite simply: “Digital Transformation or Digitalisation is the adoption of digital technology to transform services or businesses, through replacing non-digital or manual processes with digital processes or replacing older digital technology with newer digital technology.” None the wiser? Let’s
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Business automation is a form of digitisation. This can be moving data between your systems automatically in a time sensitive way. It can also be automating how you send information between you and your customers, or perhaps controlling and validating data being entered into your systems in a workflow orientated fashion. In summary, business automation
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A web portal is typically a way to share your business information with people outside of your organisation. For a customer, this might be the ability to view their invoices, past orders and quotes that you have created, as well as membership or subscription information, enabling them to get this information on a self-serve basis.
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Last week we discussed Apps and Data Connectors. Sometimes, you need more than just a data connector if you want to actually share data between multiple software applications. This is where you would benefit from integrating systems. For example, you may want to: Create a Quote in CRM but to do so, you need to get
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If you are thinking of investing in new software, a CRM system (Customer Relationship Management), a financial system or any kind of BPA (Business Process Automation), you might wonder if it’s best to go straight to the software vendor or engage with a technology partner. In other words, what are the benefits of buying solutions
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