Today’s customers expect instant access to everything. Bank statements. Delivery updates. Streaming content. So why are waste management customers still waiting days for a copy of their invoice?
It’s frustrating – for them and for you.
Your support team is buried in requests, your sales team is chasing paperwork, and your customers are left in the dark, wondering why they can’t just log in and see their data.
That’s the problem Restore Datashred and another leading waste management and resource recovery company set out to solve.
By implementing self-serve customer portals, they gave their clients 24/7 access to contracts, invoices, service history, and quote approvals. No more waiting, no more chasing, just instant answers.
The impact was huge.
Support tickets dropped. Customer satisfaction soared. And internal teams finally had time to focus on value-added work instead of admin.
Even better? The portals made the companies look more modern, professional, and easy to work with. That builds trust. And trust builds loyalty.
If you want to stand out in a crowded market, give your customers the control they expect. A self-serve portal isn’t just a nice-to-have, it’s a transformative.
The Problem: High Admin Load, Low Customer Visibility
Without a portal, customers must:
- Call or email to request invoices or service history.
- Wait for quotes or contract updates.
- Chase support for basic information.
This creates friction for customers and a heavy admin burden for your team.
The Solution: Self-Serve Customer Portals
Avrion helped Restore Datashred and another leading waste management and resource recovery company, implement portals that gave customers 24/7 access to:
- Contracts and service schedules.
- Invoices and financial history.
- Quote approvals and onboarding status.
- Site visit logs and performance metrics.
The Impact
- Fewer support tickets and faster response times.
- Improved customer satisfaction and retention.
- More time for teams to focus on value-added tasks.
- A more modern, professional customer experience.
Why It Matters
A portal isn’t just a convenience, it’s a competitive differentiator. In a sector where service is everything, giving customers control over their data builds trust and loyalty.
Discover how portals can transform your customer relationships. Get in touch. We’d love to explore Digital Transformation – on your terms.
