There’s nothing more frustrating than finding out a customer is unhappy. And if you’re only hearing about it when they cancel, it’s already too late.
In waste management, service reliability is everything. A missed site visit doesn’t just inconvenience the customer, it can lead to credit notes, lost trust, and eventually lost business.
So how do you stay ahead of service issues before they escalate?
This was a recurring pain point for Restore Datashred. Missed visits, credit notes, and service failures were slipping through the cracks. Teams were reacting to problems instead of preventing them. And the cost – in refunds, lost contracts, and damaged reputation – was mounting.
Avrion helped them turn this around completely.
By integrating their CRM with operational data and building smart dashboards, Restore gained real-time visibility into service performance. Missed visits were tracked. Credit note frequency was monitored. Route density issues were flagged. And when KPIs were breached, alerts were triggered – instantly.
Now, account managers could act before customers complained. Service teams could fix issues before they escalated. And leadership could see the full picture – across every site, every route, every customer.
The result? Fewer missed visits. Fewer credit notes. Happier customers. And a team that finally felt in control.
If you’re tired of firefighting for customers with infighting teams and want to move toward better forecasts, then smart alerts and dashboards are your secret weapon. Don’t wait for problems to find you – find them first.
The Challenge: Reactive Service Management
Many waste firms rely on manual reporting or customer complaints to identify service failures. By the time the issue is flagged, the damage is already done.
Restore Datashred faced this exact problem. They needed a way to:
- Track missed visits across hundreds of sites.
- Identify patterns of service failure.
- Alert account managers before customers left.
- Improve data accuracy.
The Fix: KPI-Driven CRM Dashboards
Avrion helped Restore implement a CRM solution with real-time dashboards and automated alerts. These tools allowed them to:
- Monitor missed visits by site, route, or driver.
- Flag customers with high credit note frequency.
- Trigger alerts when service KPIs were breached.
- Visualise route density and service coverage on maps.
The Result
- Proactive service recovery before customers complained.
- Reduced credit notes and lost revenue.
- Improved route planning and operational efficiency.
- Happier customers and stronger retention.
So, What Should You Takeaway From this?
Smart alerts and dashboards turn your CRM into a service command centre. Instead of reacting to problems, your team can prevent them – protecting revenue and reputation.
If you want move from firefighting to foresight, get in touch. We’d love to explore Digital Transformation – on your terms.
