Today’s manufacturing customers want control. They want to place orders, track deliveries, view invoices, and raise queries – without picking up the phone.
In 2025, self-service isn’t a nice-to-have. It’s a competitive necessity. This blog discusses the self-service revolution and what manufacturing customers expect in 2025.
The Shift in Expectations
Manufacturing customers are used to seamless digital experiences in their personal lives. They expect the same at work. But many manufacturers are still relying on email chains, phone calls, and manual processes to serve their customers.
That’s where Avrion’s self-service portals come in.
What Great Portals Deliver
- Real-time access to quotes, orders, and invoices
- Secure document downloads and payment options
- Job tracking and delivery updates
- Ability to raise and track support queries
- Custom dashboards and reporting tools
Avrion helped one of the UK’s largest suppliers of heavy building materials implement a customer portal that reduced support tickets, improved payment speed, and gave customers the transparency they needed.
The Business Impact
Self-service doesn’t just improve customer satisfaction – it reduces admin, speeds up sales cycles, and frees your team to focus on high-value work.
Your customers don’t want to call you. They want to help themselves. They want to view quotes, track orders, download invoices, and raise queries – without waiting on hold or chasing emails. If your customers are still waiting for updates, chasing documents, or calling for support, it’s time to give them the portal they deserve. The result? Fewer support tickets, faster payments, and happier customers.
