Customer Success

Testimonials

"After a feasibility study designed to ascertain which CRM to integrate into our business, I found that Avrion put together the best end scenario and product, Maximizer, to take our business forward. The team at Avrion showed their diligence and knowledge, which was a clear deciding factor in instigating our partnership. We look forward to strengthening our relationship going forward, as CRM evolution never stops!"
Craig-Sansom-Prestige
Craig Sansom
Customer Relations Manager - Prestige
We first came across Maximizer Sales Leader Edition (SLE) when looking for a CRM system with quoting functionality to replace an aged manual system based mainly on Excel! From development to implementation, each stage was found easy to transact and made easy to understand with the support offered found to be exceptional. Our main area of focus was to improve systems to reduce stress on resource with minimal impact on the team – this was achieved with great success & the system welcomed.
AAF Air Filters Logo
Liane Atherton
Sales Office Manager at Air Filters Ltd
"We created an automation wish list for Avrion, who were brilliant at listening and communicating as they tailored the project specifically to the scope."
Carly-Cullen-Priors-Hall-Park-Management
Carly Cullen
Office Administrator - Priors Hall Park Management

Small steps that added huge impact

"Avrion enabled the changes to revolutionise our workflow through small steps that added huge impact. Not many people do that."
The-Insurance-Network-Cole-Fellows
Cole Fellows
Head of Operations - The Insurance Network

Avrion is always ready to suggest improvements and evolution for our business

"We would highly recommend Avrion for both CRM and tech support applications. We recently upgraded our tech support function for both internal and external support requests. This has improved our response times, planning, service level agreements and overview of the department. Avrion is always ready to suggest improvements and evolution for our business. A big thanks to Dave, Nick and Sam at Avrion for their work on this project.”
James Blair - SPM Instruments UK
James Blair
Technical Support Manager - SPM Instrument UK
"Our project involved coupling existing platforms with new CRM technologies, training and a complex project roll-out. Avrion managed the transition without fuss or any ‘catch-you’ extra fees – a job well done.“
David English - Restore plc
David English
Commercial Director - Restore plc

A really engaged partner

"Once we formed a partnership with Avrion, for the first time in seventeen years we were working with a really engaged partner, which is something unique."
The-Insurance-Network-Cole-Fellows
Cole Fellows
Head of Operations - The Insurance Network

Opportunity closure went up four-fold

"Integrating over 30 acquisitions, meant harmonising over 60 customer databases. Impressive, but of little use if the data is unstructured. Maximizer meant structured data, yes it requires focus, but the output is efficient to say the least; the new improved pipeline made us twice as effective, cross selling across the 5 business units - closure went up 4-fold. Integrating this with front line operational calls gave us a holistic view, reducing hundreds of days spent on internal calls, joining up the dots for our customers. Opportunities grew by over 20% with straightforward data polishing. The icing on the cake was with GDPR, good process with opt-outs and customer choice on contact options. When you feed this into the business it allows us to be focussed on the day-to-day operation, the back-end processes of store, scan and shred just become slicker – our focus with customers substantially better. Hundreds of hours freed up for improvements on invoicing, value added services, the day to day delivery with document management"
David English
Commercial Director - Restore plc

Deliver on what they set out to achieve

"Avrion is an agile, approachable, friendly company. They are easy to deal with and deliver on what they set out to achieve.”
Tom Crowther - Belvoir
Tom Crowther
Head of IT - The Belvoir Group PLC

We now have a clear sales process

"We can now see in real time how all of our opportunities are progressing. We also have automated reports in our Dashboard module showing the business sales performance and pipeline, which allows us to focus on each individual opportunity without any being left unnurtured. Avrion has now linked our Maximizer with Mailchimp to allow for focused marketing campaigns based on the data we add to the Address Book. We now have a clear sales process that can be tracked with clear ‘what’s next’ actions to implement."
Craig-Sansom-Prestige
Craig Sansom
Customer Relations Manager - Prestige
“The reason why I like working with Jon is because he always comes up with a solution. This was a small project but it has a big impact and solves lots of time problems. I can now make updates to the communications that go out myself and don’t need the support of Avrion for this going forward, although they are always on hand if I need help.”
Jane Margetts - Marketing Director - Restore Records Management
Jane Margetts
Director of Marketing and Communications (MCIM) - Restore Records Management
"At our internal review in 2019 we, as a company, asked if we were doing ourselves justice using Maximizer as our CRM solution or was there something better? We concluded that the price point for the system gives us a budget to develop our own specific customisations that are more beneficial for productivity and efficiency as well."
The-Insurance-Network-Cole-Fellows
Cole Fellows
Head of Operations - The Insurance Network

Integration and support is phenomenal

"Working with Avrion has been amazing from start to finish. We use Maximizer as a main system, however we required a bespoke quote tool building for our sales team. From start to finish, the integration of the software and support has been nothing short of phenomenal. Their entire team are very knowledgeable, efficient and nothing is ever too much. We look forward to using Avrion moving forward and continuing a great business relationship."
Portable Floormaker Logo
Luke Hogg
Sales & Marketing Manager - Knoxford Ltd t/a Portable Floormaker

5 Star Customer Service

"With our workload and team outgrowing our old method of workflow management, we needed a solution. Having worked with Avrion in the past, we asked them to take a look. Dave, Nick and Sam took the time to go through our process with us. It was decided that a ticketing system was required - the guys set up what we required and assisted us whilst we inputted our data and got it going. I think the level of customer service we have received from Avrion is 5 stars.”
Mike Bevan - SPM Instruments UK
Mike Bevan
Senior Analyst - SPM Instrument UK
"Avrion built the system according to our needs and fine-tuned it as required once we began to use it. They have been very supportive throughout and helped us navigate through the entire process."
Carly-Cullen-Priors-Hall-Park-Management
Carly Cullen
Office Administrator - Priors Hall Park Management

Customisable CRM - at affordable rates

"After almost a year of trying unsuccessfully to engage with our existing partner, trying to get them to talk about upgrading and personalising the system, we decided to switch over to Avrion. Avrion had been in conversation with us and once we engaged with them, they immediately gave us something unique. They allowed us to effectively have an off-the-shelf CRM system that we could customise – at affordable rates. Rates that are competitive for SMEs."
The-Insurance-Network-Cole-Fellows
Cole Fellows
Head of Operations - The Insurance Network

Working with Avrion has been easy

"Working with Avrion has been easy – not just because they understand the business, but because they are open to helping make things work. The answer is almost never “no” – but if it is – there is always an alternative solution to get around the issue put forward."
Charlotte Hurrell - Belvoir Group
Charlotte Hurrell
Group Services Manager - Belvoir Group

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