Case Studies

Take a look at our Customer Success Stories

We have a range of customers who benefit from the structure and efficiency that CRM, BPA and other systems give to their business. They range from Manufacturing to Trade Events, Communications to Catering, with a lot more in between.

Read our case studies to see how we have helped them implement new solutions, turn old systems around and evolve their businesses over time.

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Restore plc - CRM, middleware, data warehouse case study

Restore plc

As Restore plc grew, so did the challenge of managing disparate databases, operational systems and finance systems. Separate sales, IT and management teams in the divisions also meant data was inconsistent and CRM usage sporadic. 

Read how Avrion helped connect the various systems together using middleware and a Data Warehouse, making data consistent, complete, easily accessible – and in turn, improve reporting and overall CRM usage. 

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Hazlemere Window Company - a CRM case study

Hazlemere Window Company

Hazlemere were users of Sage CRM, but the team felt they could improve on their use of the system to further increase the benefits to the business. So they looked for a more proactive and responsive technology partner, who would identify ways to continuously improve their CRM solution.

Read how Avrion’s care and continual evolution of the Sage CRM system has improved efficiencies across the business.

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Restore Datashred

Within Datashred, the quote-to-contract set-up process had many manual and time consuming aspects to it. They soon came to the conclusion that they needed to streamline processes and integrate both their CRM and Operational systems.

Read how Avrion helped Restore Datashred to rationalise their business processes from inbound calls, all the way through, to signed contracts in one workflow, increasing the productivity for the company tenfold and eliminating a costly e-signature platform in the process.

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Smart Presentations - a CRM case study

Smart Presentations

Smart Presentations enjoyed impressive growth via peer to peer referrals, but was looking at ways to further improve the management and efficiency of the sales force, as well as the sales pipeline.

Read how Avrion migrated Smart Presentations from on-premise to the cloud, increasing productivity by approximately 10% per week and reducing calls to the office in this case study.

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Croft Communications - a CRM case study

Croft Communications

As Croft Communications grew it was clear that the business needed to invest in a CRM system to improve staff efficiency, customer satisfaction and high level customer service.

Read how Avrion helped Croft Communications navigate through the different CRM systems available to select the right one for them, deliver a tailored solution and continue to evolve the system as the business expands.

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BearingNet - a CRM case study

BearingNet

BearingNet had begun to outgrow its in-house CRM system so was looking to move the business forward, with the aim to learn more about membership and pricing, whilst reducing the internal workload on system maintenance.

Read how the new solution helped BearingNet see the overall customer needs, ensured marketing was targeted to the correct people at the right time and enabled them to deliver a better service.

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COP UK - a CRM case study

COP UK

COP UK recognised their CRM system and partner were not meeting the expectations and workflow they had developed to take customer care to the next level.

Read how Avrion helped COP UK by delivering a turnkey solution, integrating Maximizer CRM with Sage 50 and their website plus rewriting their Quote and Order Processing module.

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Dengie - a CRM case study

Dengie

Dengie had outgrown their CRM system leading to an inability to analyse the Customer information, which prevented the company offering their best service. Read how Dengie has experienced a huge shift in the efficiency of the business using Maximizer CRM.

Read how Dengie has experienced a huge shift in the efficiency of the business using Maximizer CRM.

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