Integrated Software Applications

Specifically designed around how you work

Integrated Software Applications overlay functionality across all your business systems enabling your staff to work in a central place, safe in the knowledge that the data is being saved to the right places.

Why do our customers buy Integrated Software Applications?

There are two main business drivers behind why our customers invest in Integrated Software Applications (sometimes referred to as middleware as they sit in the middle of other systems):

Better profitability: Our customers either have a high volume of transactions they need to process – like quotes or contracts – or need to keep their companies lean while closing more business. An Integrated Software Application saves a huge amount of time and money.

Competitive Advantage: Our customers are looking for a more streamlined and accurate way of working. They want to stand out from the competition through their unique customer interactions with a solution that is completely tailored to their business.

Example #1 – CRM Customisation 

One of the most common customer requests is to build unique functions into existing CRM software, such as Maximizer or Dynamics 365. We call this a hybrid integrated software application. This could be creating a data warehouse containing data from other systems  (e.g. a finance system) which can then be consumed by users from within the CRM system, with functionality to interact with the CRM data. This type of solution could be used for managing what products/services you provide such as assets, devices, properties, training, events, irrespective of where the source data resides.

Integrated Software Application Example – CRM customisation

One of our customers, a market leader in medical technology was looking for a better way of managing assets and their services. Using the framework shown above, their solution saved them time and money through:

  • Zero manual data entry between their CRM system and asset management system.
  • Maintaining a log of all their devices, properly associated with the CRM customer record enabling their service team to quickly create tickets.
  • Tracking devices over their lifetime (the location and movements of the devices and the service history of the devices).

Example #2 – Quote and Contract Management

Integrated Software Application Example – Quote and Contract Management

Restore Datashred, a market leader in the provision of confidential data destruction services needed to eliminate duplication in process and administration, integrate their various operational systems and enable customers to digitally interact with contracts and services using a dynamic customer portal.

Using the framework shown above, the benefits were impressive:

  • Our customer saved a huge amount of time as they were able to create quotes “at the speed of voice” (while they were on the phone to the customer with zero data entry across the various systems. Customers get served quickly, with shorter quote-to-contract sales cycle time achieved.
  • Logic-orientated processes ensured there were no mistakes when quoting, with control in what was quoted and the terms of business that could be offered to the customer.
  • The company was going through a period of exceptional growth, yet the integrated software application meant they could still deliver outstanding customer service without needing to increase their headcount.
  • The new integrated software application delivers considerably lower running costs compared to the solutions previously used ensuring a real return on investment.
“Avrion is able to grasp a concept quickly and turn it into a deliverable that can make a significant difference to a business. They take the time to understand the requirement, taking concepts and ideas and turning them into tangible benefits to achieve the best outcome possible for the customer.”
Jasmin Dudden - Restore Datashred
Jasmin Dudden
Business Improvements Manager - Restore Datashred
See all related testimonials

Why Avrion?

We are a team of experienced technology professionals who help our customers digitally transform their businesses using CRM, automation and other connected technologies.

As a Technology Partner, we bring 20+ years of knowledge into the solutions we build for our customers. We have implemented in excess of 300 successful solutions of varying sizes, from small to large, with a diverse range of functional and application requirements. Our customers are diverse too, in size and across most industries.

We specialise in helping our customers streamline and automate their business processes. This brings high efficiency and productivity, helping our customers gain a competitive advantage to thrive and succeed.

  • We love building applications and connectors
  • In-house turnkey capability; design, visualise, build, deploy, and evolve
  • Rapid deployment methodology using framework technologies and an extensive library of solution components
  • Comprehensive system care and evolution programme

Want to know more?

We'd love to help you explore Digital Transformation - on your terms

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Frequently Asked Questions

What are integrated software applications?

These are applications that work together within a unified environment to support your business operations.

They enhance efficiency, reduce manual work, and improve data consistency.

Yes, we specialise in custom-built software that integrates with your business systems.

Not necessarily – we integrate new apps with your existing infrastructure.

We provide full training to ensure a smooth transition and adoption.

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