Web Portals

Make it easier for your customers to do business with you

A good web portal solution gives you a competitive advantage and delivers a better way to communicate with your customers.

What is a Web Portal solution?

When we talk about a web portal, we mean a fully branded, browser-based solution that pulls information from your numerous operating systems on-demand and in real-time. As no data is stored by the web portal, it enables you to keep your customer data secure, whilst maintaining absolute control of the information made available to your own employees, partners and customers alike.

Customer (and partner) facing portals typically focus on delivering real-time information so that your customers can self-serve and interact with you in a more digital and seamless way. Whereas, a portal designed for your staff tends to consolidate data from many systems into a single view, enabling your team to process tasks in a workflow-orientated way, with the portal deeply integrated for seamless updates to all other systems removing duplication of effort and risk of human error. Our portals save businesses substantial time, costs and enables businesses to deliver exceptional customer experience.

Typically, customers who invest in our web portal solutions are service delivery businesses with 100+ employees and 500+ customers (or brokers/business partners) needing a better and faster way to serve their customers.

What are the benefits of Web Portal solutions?

There are two main benefits of our web portal solutions, namely:

  • Better profitability through working smarter and lower technology costs.
  • Competitive advantage through working faster, delivering better customer service and improved data accuracy.

Also, our web portals are so intuitive meaning your team and customers don’t need any training in order to use them.

Read our blog to find out What a Web Portal is and how it can help your business.

About Customer Portals

Does this sound familiar to you? Your business spends countless, valuable hours every day dealing with customer queries where they need:

  • finance information e.g. a copy of an invoice, statement of account, the ability to pay a bill online
  • contract information and associated service/product interactions
  • to request further information or support such as documentation, product and warranty support
  • to place orders for products and services, as well as make bookings and appointments
  • to get up-to-date reports and performance measurements relating to the business they do with you

The answers to all these requests lie in your operational systems but it takes your team time to delve into the data, with your customers waiting patiently.

Are you looking to connect your customers into your business in a more digital and automated way so they can access the information they need on-demand? Would you rather focus your time on delivering outstanding customer experience so you stand out from your competitors? Then we have the perfect solution for you in the form of a customer web portal.

“I'd 100% recommend Avrion. It's been a dream working with them. They have helped us at every point in this process. I've worked with people in the past where there's a bit of tension, but with Avrion they always helped to direct our journey, in a way that was working with us as a partner, over anything else.”
Jasmin Dudden - Restore Datashred
Jasmin Dudden
Business Improvements Manager - Restore Datashred
See all related testimonials

Why Avrion?

We are a team of experienced technology professionals who help our customers digitally transform their businesses using CRM, automation and other connected technologies.

As a Technology Partner, we bring 20+ years of knowledge into the solutions we build for our customers. We have implemented in excess of 300 successful solutions of varying sizes, from small to large, with a diverse range of functional and application requirements. Our customers are diverse too, in size and across most industries.

We specialise in helping our customers streamline and automate their business processes. This brings high efficiency and productivity, helping our customers gain a competitive advantage to thrive and succeed.

  • We love building applications and connectors
  • In-house turnkey capability; design, visualise, build, deploy, and evolve
  • Rapid deployment methodology using framework technologies and an extensive library of solution components
  • Comprehensive system care and evolution program

Want to know more?

We'd love to help you explore Digital Transformation - on your terms

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Frequently Asked Questions

What is a web portal?

A web portal is a secure online platform that allows users to access specific services or data.

Customers, partners, and employees can all benefit from tailored portal access.

Yes, we fully customise portals to reflect your brand and user needs.

Yes, our portals are responsive and accessible across all devices.

Yes, we provide ongoing maintenance, updates, and technical support.

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